Last updated: October 24, 2026
Cancelling an order
To cancel an order, please contact us through the Contact Us page as soon as possible, quoting your order ID. We will do our best to cancel orders that have not yet been shipped, and will confirm by email once your order is cancelled.
Damaged, defective or incorrect products
If your order arrives damaged or defective, or you receive the wrong product, please contact us promptly after delivery with your order ID and a short description of the problem. Photos of the product and packaging help us resolve it faster. We will review your request and let you know the next steps.
Returns
Returns are accepted for products that are damaged, defective or incorrect. Where a return is needed, please keep the product and its packaging. We will tell you how to return the item once your request is approved.
Refunds
- Approved refunds are returned to your original payment method.
- We process refunds as soon as possible after your cancellation or return is approved. Your bank may take additional time to show the amount.
- If we cannot supply an item you have paid for, you will be refunded in full.